Shipping policy
Logistics Policy
To ensure that customers receive the best experience when using our logistics services, we have established the following logistics policy. Please read it carefully before placing your order.
1. Shipping Time
- Processing Time: All orders will be processed within 2-5 business days after confirmation. The specific shipping time depends on product availability and order volume.
- Transit Time: Transit times vary based on the destination and the chosen shipping method. Typically, domestic shipping takes 3-7 business days, while international shipping may take 7-21 business days.
2. Shipping Methods
We offer multiple shipping methods, including:
- Standard Express
- Expedited Express
- International Express
Customers can choose the shipping method that best suits their needs.
3. Shipping Costs
- Shipping costs are calculated based on the weight of the order, the destination, and the selected shipping method. Customers can view specific costs during checkout.
- We offer free shipping for orders that meet a certain amount. Please refer to our promotional policy for the specific threshold.
4. Order Tracking
All shipped orders will provide tracking information. Customers can track the status of their orders in real-time through our website or the provided tracking link.
5. Damage and Loss
- Damage: If a package is damaged upon receipt, please contact our customer service team within 24 hours and provide relevant photos as evidence.
- Loss: If a customer has not received their package within the expected time, please contact us promptly. We will assist in investigating and resolving the issue.
6. Policy Changes
We reserve the right to modify this logistics policy at any time. Any changes will be posted on our website and will take effect immediately. We recommend customers check regularly for the latest policy updates.