Terms of service

To ensure our customers receive the best experience, we have established the following service policy. Please read it carefully before using our services.

1. Scope of Services

Our services include but are not limited to:

  • Product inquiries and recommendations
  • Order processing and shipping
  • After-sales service and support
  • Customer feedback and suggestions handling

2. Order Processing

  • Order Confirmation: All orders will be processed immediately upon confirmation. Customers will receive an email confirmation including the order number and estimated shipping time.
  • Shipping Time: Normally, orders will be shipped within 2-5 business days. Actual shipping times may vary based on product availability and order volume.

3. After-Sales Service

  • Return and Exchange Policy: If there is a quality issue with the product or it does not match the description, customers can request a return or exchange within 30 days of receiving the product. Requests must include the order number and relevant photos as evidence.
  • Customer Support: Our customer support team is available on business days (Monday to Friday). Customers can contact us via email or phone for assistance and inquiries.

4. Privacy Protection

We are committed to protecting customers' personal information and comply with applicable privacy laws and regulations. Customer information will only be used for processing orders and providing services, and will never be sold or rented to third parties.

5. Customer Responsibilities

  • Accuracy of Information: Customers must ensure that the personal information provided (such as name, address, and phone number) is accurate. We are not responsible for any issues arising from inaccurate information provided by the customer.
  • Terms of Use: Customers must comply with relevant laws and regulations while using our services and may not engage in any illegal activities.

6. Policy Changes

We reserve the right to modify this service policy at any time. Any changes will be posted on our website and will take effect immediately. We recommend customers check regularly for the latest policy updates.